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…what Mssrs. Durr & Schultz fail to realize is the rest of their customers are watching, too. Rather than be grateful that the 1-800 call center they dial can handle their call with less wait time (customers want zero wait time, in fact they wish they didn’t need to call at all) …customers worry when they too will be next to be “offed” by their supplier…”

In particular, Mr. McCormick cited the recent bad example of Sprint wireless who, effective July 30, canceled the service contracts of a number of customers for too frequent calls to Sprint customer service.  Mr. McCormick noted the humanity of Sprint in not imposing an early termination fee on those customers, as stated in its termination letter to its customers on June 29.  (Technology Decisions, Inc. currently uses at&t mobility, becoming a customer when it was Cingular.)

For more information regarding this announcement, please contact

Matthew McCormick
Technology Decisions, Inc. is pleased to announce that its President & COO, Matthew McCormick, has been named a “Leader – Top 5%” by the Gerson Lehrman Group, www.glgroup.com.  This is the highest designation the Gerson Lehrman Group offers to members of its expert community network.

From the GLG website: “Gerson Lehrman Group (GLG) manages the world’s leading network of experts. Its services and Web-based software help the world’s leading financial services firms, professional service firms, corporations, and nonprofits find, engage, and manage experts.   Currently, the GLG community of experts numbers around 200K, world-wide.

Gerson Lehrman Group experts are industry- and discipline-focused consultants, physicians, scientists, engineers, attorneys, market researchers and other professionals from around the world. GLG Council Members enable decision-makers at investment firms, corporations and non-profit organizations to better understand the products, services, companies, issues, and industries on which they focus.

Specialized Council Managers in the United States, Europe and Asia continually seek out the best in their fields around the world and are able to source experts able to consult fluently in English, Dutch, French, German, Hindi, Italian, Polish, Portuguese, Russian, Spanish, Chinese-Mandarin, Chinese-Cantonese, Japanese, and Korean.

Gerson Lehrman Group focuses exclusively on providing a platform for expert consultation and collaboration for its clients. GLG does not write reports or take published positions, make product recommendations or offer investment advice. GLG is solely focused on identifying and providing appropriate access to the world's leading experts.”

Each GLG Expert earning the designation “Leader – Top 5%” is granted its own web page on GLG’s website.  Mr. McCormick’s page can be viewed with the following link: http://www.glgroup.com/Council-Member/Matthew-McCormick-72228.html?obj=search&Keyword=mccormick

This past year, Technology Decisions, Inc. has been providing expert witness testimony on a voice-over-internet-protocol intellectual property case for one of GLG’s key clients.

Mr. McCormick is a proud member and sits on the Board of Directors of the Society of Telecommunications Consultants, www.stcconsultants.org.